Refunds – If in the unlikely event you find an item has been misdescribed we will happily refund you the full purchase price, providing we are notified of the issue in writing within 7 days of you receiving the item. The procedures regarding refunds are as follows;
- You can contact us via telephone or email with details of your order and invoice information and then return your purchase to us.
- We highly recommend that adequate insurance is taken out and that you obtain proof of postage.
- We cannot accept items that are not in the same condition in which we sent them out – if any damage were to occur during the shipping process the shipping company is ultimately responsible to reimburse you.
- You will receive a full refund of the purchase price of the item minus the postage / courier cost.
Phone: +44 (0)7891790660
Email: fleetingfoxantiques@gmail.com
Shipping – If you are wanting to purchase an item from us from overseas we please ask that you make contact with us first using the form on our website so we can discuss a personal shipping quotation. Once we have your specific location we will be able to provide a quote for you to confirm before we ship the item. Please acquire any information you may need regarding regulations, import tax and duties for the country of destination of your order. Any import charges are the buyer’s responsibility to resolve.
For mainland UK please allow 7 working days from receiving payment for your item to be shipped to you. We will notify you as soon as an item has been shipped with any relevant tracking information. We understand that sometimes delays can occur and will do our best to keep you updated with any shipping and delivery information you may require. UK shipping costs are calculated depending on the size of the item purchased and the delivery location. All items will be packed professionally and sent using reputable carriers. Carrier insurance can be taken out at your request for an additional cost.
Collection – All items can be collected from us by request, whether that be by yourself or by your own courier. Please note that collections are by appointment only. Please arrange with us a time and date for collection of your item. If for whatever reason you miss your appointed collection slot, storage fees are as follows;
Storage – Unless agreed with us prior to purchase we are at liberty to charge £5 per day for storage of unclaimed items commencing 3 days from the agreed date of collection. Longer periods of free storage for purchased items can be discussed but must be agreed at the time of sale.
Viewing & condition reports – Viewing of items can be arranged with us on an appointment basis. Please make contact with us if there are any items you would like to view in person.
Every antique item is unique with its own quirks and attributes. We do our utmost to photograph and describe any damage or repairs that an item may have. Unless otherwise stated in the description of an item we can guarantee that all our wares are sold without damage or repair. If you require a detailed condition report of an item please make contact with us and we can arrange this for you. Otherwise, if no condition report is requested, all items are sold as seen.
Age related wear and tear are part and parcel of antiques, and therefore this must be a consideration prior to committing to purchase.
With every item purchased you will receive a receipt detailing the date or estimated date of manufacture, a full description of the item and the price paid. This receipt should be kept for your records and for insurance purposes.
We ask that all invoice balances are paid in full within seven days of date issued unless a prior agreement has been discussed and agreed upon.
All security deposits made are non-refundable in the event of any outstanding invoice not being paid within seven days from date of issue, or if the customer ceases contact and the transaction cannot be completed.
In relation to any order of custom cinema seats, we offer a seven day cooling off period from date of invoice issue in which if the customer contacts us a refund will be issued. After the seven day cooling off period no refund can be processed due to the nature of the product and materials having been ordered at the cost of the business and work commencing on the order.
If we could ask that you inspect your order as soon as it arrives, and in the event your item is damaged during shipping notify us immediately with photographs of the packaging and of the item itself. The shipping company is ultimately responsible to reimburse you for any damage that occurs during shipping.